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Voice of Customer – do you speak “customerese”? (3)

11 May 2015
Part 3: Interpretation of customer satisfaction scores
The measurement of customer expectations and customer satisfaction is an essential prerequisite for targeted quality management. In our periodi-cally published series “Voice of Customer” we will provide an overview of the most important methodological aspects. Part 3 of the series deals with interpretation and utilization of results from customer satisfaction surveys.

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SOUTHEAST ASIA: The true extent of Chinese influence

11 May 2015
Southeast Asia is the next region in Asia to experience rapid economic growth after China and India. It offers excellent business opportunities for companies from all around the globe to extend their activities beyond their traditional targets in Asia. Business experience gained in China and Chinese language skills can help companies to get a head start in Southeast Asia as there are 28 million people of Chinese descent often in key economic positions.

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Catch my online attention… if you can!

11 May 2015
Think globally, act locally! Several studies by Schlegel und Partner have shown that for global B2B companies direct personal contact is still the most important channel of communication with customers, employees and applicants, with the media and the public. In this direct B2B communication, intercultural competence is gaining importance.
But what about the corporate online activities of globally present B2B companies? Is it worthwhile for B2B companies to run a corporate website and corporate social media activities in the United States in another way and with other content than in Germany, India or China? What role do different target groups play in this context?

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Man and machine – Automated driving: Legal and liability hurdles

11 May 2015
Engineers have cherished the dream of autonomous driving ever since the 1920s.
Almost 100 years have meanwhile passed and we are now discussing different possible ways of actually implementing this vision on the road. But what active contribution will a driver have to make when riding in an automated vehicle? And what legal hurdles and consequences will have to be overcome?

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Oily world- Causes of the recent oil price development and outlook

07 May 2015
The price of Brent (Europe) and WTI (USA) crude oil has almost halved since July 2014. What was initially perceived as a sign of a weaker world economy now turns out to be a massive change on the supply side.

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SuP at Electric & Electronic Systems in Hybrid and Electrical Vehicles and Electrical Energy Management

21 Apr 2015
April 22-23 2015 in Bad Boll near Stuttgart
www.eehe.de

Holger Richter presents "48V - The new mild hybrid?"

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SuP Cover-Story in Asia Bridge: Umweltschutz China

15 Apr 2015
Es wird ernst! Seit Januar ist der Umweltschutz in China politisches Staatsziel für alle Regierungsebenen. Besonders lokale Umweltbehörden und NGOs (Nichtregierungsorganisationen) bekamen die langersehnten Mittel an die Hand, die verheerende Umweltverschmutzung zu bekämpfen. Doch sind auch Industrieunternehmen bereit, die zusätzlichen Kosten auf sich zu nehmen?

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Schlegel und Partner über die Welt des Stickstoffs in den DLG-Mitteilungen

15 Apr 2015
Stickstoff gilt als "Motor des Pflanzenwachstums" und ist neben Phosphor und Kalium die wichtigste Düngerform. Weltweit wird die Pflanzenproduktion ausgeweitet bzw. intensiviert, womit auch der Stickstoffdüngerbedarf wächst. Schlegel und Partner hat die Struktur des globalen Marktes für Stickstoffdünger untersucht und gibt in den Mitteilungen der DLG e.V. (Deutsche Landwirtschafts-Gesellschaft) einen Ausblick für die weitere Marktentwicklung.

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Schlegel und Partner consults DPE Deutsche Private Equity in an MBO-Deal of J.H. Ziegler

09 Mar 2015
As a part of DPE Deutsche Private Equity’s investment in J.H. Ziegler, Schlegel und Partner carried out the Commercial Due Diligence analysis. The analysis covered J.H. Ziegler’s market position, established a prognosis of growth potential, calculated J.H. Ziegler’s market worth and quantified the sales development from the bottom-up.

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Market analysis in China - Successful market research in a challenging environment

16 Dec 2014
Due to its market size and market growth, China is an attractive sales region for globally operating industrial enterprises. But market conditions differ considerably from those in other target markets. Thus, a detailed prior exploration is an important precondition for successful market cultivation. Schlegel und Partner has been conducting customer-specific analyses in this confusingly large and often officially regulated country for many years and can offer authoritative insights for crucial strategic decisions.

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Voice of Customer – Do you speak “customerese”? - Part II Customer Satisfaction

15 Dec 2014
The measurement of customer expectations and customer satisfaction is an essential prerequisite for targeted quality management. In our periodically published series, “Voice of Customer”, we will provide an overview of the most important methodological aspects.

Part II: Customer Satisfaction

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SuP donates over 8,000 euros to "Médecins Sans Frontières / Doctors without Borders" - Social responsibility for healthy growth

15 Dec 2014
Being a "Schlegel" also means taking social and economic responsibility for global development.

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Motorcycle production boom in India

23 Sep 2014
For a long time India's motorcycle manufacturers have been producing mainly for the domestic market. Now they are on the way to becoming global players.

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Voice of Customer – do you speak "customerese"?

23 Sep 2014
Measurement of customer expectations and customer satisfaction is an essential prerequisite for targeted quality management. In our periodically published series "Voice of Customer", we will provide an overview of the most important methodological aspects.

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Super Cycle or Junk Bike: the future of raw material markets

23 Sep 2014
Contrary to expectations, the enormous price hike for many raw materials came to halt around the year 2012 and price levels started to fall, at least modestly. Despite current conflicts that are again affecting energy-related prices – especially those for crude oil and for natural gas – present discussions among raw material intensive industries and financial investors tend to focus upon whether this marks the end of the "Raw Materials Super Cycle".

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5. VDI-Fachkonferenz "Automobiles Cockpit" - Lecture by Sebastian Kohler (October 21-22, 2014)

21 Sep 2014
The rise of glass – Increasing customer requirements and current interior megatrends require sophisticated materials

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Belastungen der deutschen Industrie durch den Russland-Konflikt nehmen weiter zu

12 Sep 2014
Schon seit über einem Jahr macht sich der anhaltende Konflikt zwischen Russland und der Ukraine in der deutschen Außenhandelsstatistik negativ bemerkbar. Durch die verschärften Sanktionen der EU gegen Russland wird sich der Abwärtstrend mit großer Wahrscheinlichkeit weiter beschleunigen. Neueste Schätzungen erwarten für das Gesamtjahr 2014 einen Rückgang der deutschen Exporte nach Russland um 7 Mrd. Euro und einen damit verbundenen Wegfall von 25.000 bis 50.000 Arbeitsplätzen in der Bundesrepublik.

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Schlegel und Partner bei der 7. MTZ-Fachtagung 2014 Ladungswechsel im Verbrennungsmotor

04 Sep 2014
Wege zur optimalen Gemischbildung und Verbrennung

Informieren Sie sich aus erster Hand über die neuesten Erkenntnisse aus Forschung und Praxis.

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Silke Brand-Kirsch of Schlegel and Partners speaks in the Geotextiles Workshop at index14 in Geneva

21 Apr 2014
The global market for geotextiles in 2013 is about EUR 2.2 billions and is expected to grow with a CAGR of more than 10% until 2023. Nonwoven geotextiles account for over 50% of the overall demand of geotextiles in terms of value and 65% in m2.

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FLABEG Deutschland GmbH: Due Diligence made by Schlegel und Partner

02 Apr 2014
Die FLABEG Deutschland GmbH ist ein renommiertes mittelständiges Unternehmen mit Sitz in Nürnberg und ist spezialisiert auf die Herstellung, Bearbeitung, Veredelung und den Vertrieb von Flachglas, technischen Spiegellösungen und bietet anspruchsvolle Beschichtungslösungen für Glas. FLABEGs USP ist die effiziente Produktion großer Stückzahlen und die hohe Kompetenz in der Herstellung und Bearbeitung von komplexen Glasanwendungen. Schlegel und Partner unterstützte FLABEG in ihrem kürzlich erfolgten Due Diligence Prozess.

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Focus your business: Is there a need for a key account management for the food and beverage industries?

04 Feb 2014
The food and beverage industries offer a vast variety of applications for air, gas and liquid filtration and separation equipment. Almost every conceivable technology for filtration and separation of materials, particles, and contaminants will be found here, ranging from dust removal equipment for powders and granulates to HEPA / ULPA filters in filling equipment for the dairy industry and extending all the way to product filtration equipment such as filters for milk and for spirits and also for juice clarification.

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Consequences of shale gas for the industry

04 Feb 2014
Everyone seems to be talking about shale gas. In the US, shale gas production is in full swing. Many other countries are scrambling to outdo one another with announcements of new deposits and hope to benefit from this boom. Where and how this trend affects individual industries is often a matter of controversial debate.

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Der Antrieb von morgen -- Elektrifizierung: Was erwartet der Kunde?

31 Jan 2014
Stopp-Start und 48V - Verdrängen Micro-Mild Hybride traditionelle Hybridkonzepte vom Markt?
Ein Vortrag von Holger Richter und Daniel Kennel, Abteilung Fahrzeugtechnik, am 28. Januar 2014 auf der 9. MTZ-Fachtagung in Wolfsburg

ATZ live - Fachkonferenzen für Automobilingenieure

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Chinas E-Bike-Boom auf Kosten der Umwelt - Schlegel und Partner in ZEIT ONLINE

20 Dec 2013
Jahrzehntelang war China eine Fahrradnation. Mittlerweile sinkt der Anteil des klassischen Radverkehrs rapide. Neben dem stark wachsenden Autoverkehr nimmt die Zahl der Elektrofahrräder auf Chinas Straßen gewaltig zu. 23 Millionen E-Bikes wurden nach Angaben des Marktforschungsunternehmens Schlegel und Partner dort allein im vergangenen Jahr verkauft.

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Wipe-out for disposable wipes?

10 Dec 2013
While the market for disposable nonwoven wipes is growing continuously, disposal problems of these products are increasing at the same pace. Clogging issues caused by the common practice of flushing wipes down the toilet are placing the industry under enormous pressure. Identification of solutions that enhance the flushability properties of wipes is a challenging future topic – and a highly interesting business opportunity.

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Opportunities and obstacles for additive manufacturing

10 Dec 2013
Additive manufacturing is attracting increasing attention. To produce parts by successively adding layer upon layer of material instead of by subtractive or molding techniques not only opens new opportunities for design but also provides time and cost benefits. But a rash of technical and structural problems limits the likelihood that the new manufacturing technology is going to become a serious competitor to conventional material processing in the short term. However, some interesting exceptions exist.

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Goodbye Easy Rider: latest trends in motorbikes

10 Dec 2013
This year has seen the market launch of several interesting new types of motorcycles and various technological and design innovations. One example is that of scooters designed for leisure use. Another major trend is discerned in e-bikes with advanced sporty propulsion systems, which can easily compete with high-end conventional motorbike drives.

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Who, what, how much? Donation activities of German and American B2B companies

10 Dec 2013
Corporate Social Responsibility is today no longer an unfamiliar term to B2B companies. However, as far as direction and successful implementation of social commitment are concerned, there is a lack of orientation in many places. We have asked German and American B2B companies how they handle their donation and funding activities.

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Schlegel and Partners in METissue: low-income consumers and the demand for tissue and nonwovens

29 Nov 2013
The nonwovens and tissue industry is in constant transition and very dynamic. One of the many challenges the industry is faced with are strategies of consumer products manufacturers to extend their markets towards low-income consumers. Especially large, well known multinationals are targeting this large market.

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Immer mehr Jüngere kaufen Elektroräder - Schlegel und Partner in ZEIT ONLINE

28 Nov 2013
Das Durchschnittsalter der Elektrorad-Käufer sinkt. Diesen Trend beobachten Fahrradhändler bereits seit einiger Zeit. Jetzt liefert eine Studie auch die Fakten.

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Megatrend demographics – Identifying key areas of action

22 Nov 2013
Amongst current megatrends, demographic change with its unprecedented implications for work and corporate organization now takes first place. And for good reason: according to current projections, up to a quarter of the present workforce will no longer be available in 2032 at the latest. Not only large corporations, but also small and medium enterprises have now realized that new strategies are required in order to deal with increased competition for young skilled workers and the workforce required to secure the firm’s long term future.

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E-Bike Studie von Schlegel und Partner in RadMarkt – Das Branchenmagazin: Mit Lifestyle weg vom Rentner-Image und hin zum neuen Mobilitätskonzept

22 Nov 2013
Am 9. Oktober hielt das Weinheimer Marktforschungs- und Beratungsunternehmen Schlegel und Partner GmbH im Rahmen des 22. Aachener Kolloquiums (7.-9. Okt 2013) – laut Eigenangaben „einer der größten europäischen Kongresse im Bereich Fahrzeug- und Motorentechnik“ - einen interessanten Vortrag zum Thema „Elektrifizierte Zweiräder - vom Lifestyle-Objekt zum neuen Mobilitätskonzept“. Dieser Vortrag wurde im Rahmen der dritten Aachen Colloquium (5.-6. Nov 2013) in der chinesischen Metropole Beijing wiederholt einem größeren Publikum vorgestellt. Hier einige interessante Aussagen des Vortrags.

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E-Bike Studie von Schlegel und Partner auf Velobiz.de: Altersstruktur der Pedelec-Käufer wandelt sich

22 Nov 2013
Der E-Bike-Markt ist weiterhin in Bewegung: Neue Marken und Anbieter drängen auf den Markt, aber auch auf der Seite der Pedelec-Käufer ist ein deutlicher Wandel in den vergangenen Jahren zu beobachten.

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Schlegel and Partners at the EDANA Outlook 2013 in Portugal

15 Nov 2013
Low income consumers, a huge potential for manufacturers along the personal care value chain if suitable approaches are applied

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Schlegel und Partner in METissue: Konsumenten mit niedrigem Einkommen und die Nachfrage nach Vliesstoffen

29 Oct 2013
Die Vliesstoff- und Tissueindustrie ist ständig in Bewegung und sehr dynamisch. Eine der zahlreichen Herausforderungen dieser Industrie sind Strategien der Produzenten für Consumer-Produkte, die das Ziel verfolgen, die Absatzmarkt auf Konsumenten mit niedrigem Einkommen auszudehnen. Besonders große, multinationale Unternehmen haben diesen großen Markt im Visier.

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Schlegel and Partners at Aachener Kolloquium in China: Electrified Two-Wheelers - from a lifestyle solution to a new mobility concept

29 Oct 2013
Whether Pedelec, S-Pedelec, E-Bike, E-Scooter or E-Motorcycle, everyone talks about Electrified Two-Wheelers as new means of transportation these days.

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Customer satisfaction in plant construction

11 Sep 2013
Measurement of customer satisfaction, which reflects the unique features and business structures of a company, is a prerequisite for successful and goal-oriented customer retention. A number of special features of the B2B sector, and especially plant construction, make it necessary to consider interdependencies of contact points and business phases in such analyses.

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Renewable energies in crisis?

11 Sep 2013
Industrialization of emerging economies, continuing population growth and increasing environmental awareness are mega-trends that should sustainably increase the use of renewable energy sources in electricity generation. However, the growth of alternative technologies is stalling, and many companies are questioning whether it is still worth their while to maintain a focus on these markets.

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The future of alternative fuels

11 Sep 2013
Developers in the automotive industry are investing considerable effort in the reduction of fuel consumption and CO2 emissions. Additionally, many of them are also addressing the question of which fuels will be required in the future.

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Rail – The new old growth market

11 Sep 2013
There are few industries for which the term "old economy" is as fitting as it is for the rail and rail vehicle industry. But much as in Europe in the 19th century, the industry is playing a crucial role in the industrialization process in today's emerging markets.

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Whatever happened to all the E-Mobility hype

08 Sep 2013
The development of components for electrically driven or electrically assisted vehicles has become much more visible in recent years. Are we now caught up in the great leap forward which will culminate in annual production of one million electric vehicles in Germany by the year 2020?

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The Crop Factor: Efficiency in Agriculture

08 Sep 2013
The agricultural market is a growth market: Demand for agricultural machinery and agrochemicals is due to increase significantly within the next few years. Most important drivers are a growing world population and growth of income, which has an impact on nutritional habits. Yet agricultural production remains inefficient in many parts of the world.

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The Social Media strategies of large B2B companies

04 Aug 2013
Increasing user numbers are enhancing the role of Social Media not only for B2C but also for B2B companies when it comes to quickly reaching and addressing clients, employees, potential applicants, media representatives, and the general public. A few years ago it was still uncertain whether the hype about Facebook, YouTube, and other Social Media platforms would soon fade. However, now it is clear that surfing and communicating in Social Media is part of everyday life for millions of users.

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Employer Branding: Successful implementation in B2B Firms

08 Apr 2013
Employer branding is the new catchphrase in HR marketing. Given the current and the future situation on the labor market, this field of communication is worth every effort: Already today, the demographic development and the so-called “war of talents” lead to bottlenecks in the recruitment of qualified workforce. As a consequence it becomes increasingly important for companies to be perceived as a positive and attractive employer brand by current and potential employees.

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New perspectives in Russia - Opportunities resulting from new WTO membership

08 Apr 2013
Russia's accession to the World Trade Organization (WTO) will accelerate the modernization and differentiation of the country’s economy. German companies with insight into the Russian market could be major beneficiaries.

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Schlegel und Partner in ChinaContact, das führende deutschsprachige Wirtschaftsmagazin über China

14 Jan 2013
Der chinesische Dieselfahrzeugmarkt steht in den Startlöchern für Euro IV.

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International market research for a development project in the area of elevator, conveyor, and storage technology

22 Nov 2012
For successful clients and market-oriented development of new products or systems it makes sense to integrate market research already in the pre-development phase. Schlegel and Partners often plays an important role here, especially in international market research requiring prompt execution for technically demanding and complex products and systems, as the following case of one of our clients shows.

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Africa on a continuous growth trajectory

22 Nov 2012
Africa has become an increasingly attractive location for foreign investors not only from EU countries and the US, but also from BRIC countries like Brazil and China. Economic, social, and political stabilization provide improved opportunities to invest in Africa’s abundant natural resources and in land utilization and infrastructure projects. Schlegel and Partners can contribute to the success of going-to-market or investment decisions by gathering the required market information through desk research and qualitative interviews with experts and market participants.

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Hot and highly pressurized – market research in the oil and gas industry

22 Nov 2012
Although worldwide oil and gas production is still increasing, conventional oil production has already peaked, according to the International Energy Agency (IEA). Oil and gas production technologies are in a transition phase: fracking, oil-sand technologies, and deep-sea production are just a few buzzwords describing current paradigm shifts in fossil fuel recovery. However, technology challenges provide opportunities for oil production equipment manufacturers.

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